Privacy Policy

We collect information that identifies, relates to, describes, or can be reasonably linked to you and your device.

Personal Data

• Account Information: Full name, email address, phone number, and encrypted login credentials required for authentication.
• Profile Data: Information you voluntarily provide through the client portal, onboardings, forms, and specific platform interactions.
• Communications: Records and transcripts of your correspondence with our support channels, as well as notifications sent to your account.

Device & Usage Data

• Technical Information: IP address, browser type, operating system version, and unique device identifiers (such as mobile device IDs).
• Usage Activity: Tracking of pages visited, features utilized, API queries executed, and session timestamps.
• Mobile-Specific Data: Metrics related to mobile application interactions, the status of secure storage generation on the device, WebView interactions, and push notification engagement.

We strictly use the collected data for the following essential purposes:

• Authentication & Security: To authenticate users securely, manage active sessions seamlessly across the web and mobile environments, and prevent unauthorized access.
• App Functionality: To provide, operate, and maintain the Platform's core features, personalized dashboards, and seamless communication channels.
• Analytics & Optimization: To analyze usage patterns, monitor Platform performance, and continuously improve the user experience and service reliability.
• Communication: To deliver important administrative notices, security alerts, operational updates, and requested push notifications.

We implement robust administrative, technical, and physical security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction.

• Secure Storage (Mobile): The mobile application utilizes encrypted, secure local storage natively available on your device to protect highly sensitive data, including complex session tokens and authentication states.
• Data in Transit: All communications between our applications and servers, including API payloads, use industry-standard encryption protocols.
• Data at Rest: Data stored on our servers is safeguarded by strict access controls and encryption.

While we continuously strive to protect your personal data, ensure you understand that no electronic transmission over the web or method of cloud storage is comprehensively infallible.

When you use the PlusUAE Connect mobile application, we may request access to certain device features. You can manage these permissions at any time through your device settings.

Permissions We May Request

• Push Notifications: To send you important account updates, service status alerts, and document readiness notifications. You can opt out at any time via device settings.
• Camera & Photo Library: To allow you to upload documents, identification photos, and other files required for your business setup or compliance processes.
• Storage Access: To securely download and store documents provided to you through the Platform, such as trade licenses and certificates.
• Biometric Authentication: If supported by your device, to provide an additional layer of security when accessing your account (e.g., fingerprint or face recognition).

Device Identifiers & Analytics

• Advertising Identifiers: We do not collect or use Apple's Identifier for Advertisers (IDFA) or Google Advertising ID (GAID) for advertising or tracking purposes.
• Analytics Data: We may collect anonymized usage analytics through industry-standard SDKs to improve app performance and user experience. No personally identifiable information is shared with analytics providers.
• Crash Reporting: We may collect crash logs and performance data to identify and resolve technical issues promptly.

We do not sell your personal data. We will intimately share or disclose your personal data only under the following explicit conditions:

• With Your Consent: When you direct or give us explicit permission to share your data.
• Legal Obligations: To comply with valid legal processes, valid government requests, applicable laws, or to enforce our internal policies.
• Corporate Transactions: If we are involved in a merger, acquisition, financing due diligence, reorganization, or sale of assets, your data may be transferred as a business asset.
• Protection of Rights: When necessary to detect, prevent, or address fraud, security breaches, or to protect the rights, property, and safety of PlusUAE, our users, or the public.

Depending on your applicable jurisdiction (including under GDPR, CCPA, or similar legislation), you retain substantive rights concerning your personal data:

• Right to Access: You may request a comprehensive copy of the personal data we hold about you.
• Right to Update/Correction: You may request that we amend, update, or correct inaccurate or incomplete data.
• Right to Delete: You may request the deletion of your personal data from our active systems, subject to certain legal exceptions.
• Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please reach out to us using the contact details provided below.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us securely at:

• Email: it@plusuae.com
• Website: https://plusuae.com